Refund policy

   

Returns
If you are not satisfied with your purchase for any reason, you may return the goods to us for a replacement or a refund. To complete your return, we require a receipt or proof of purchase. 

To facilitate this, please with our orders department: orders@universalvision.co.za

Refunds (if applicable)
Once your return is received and inspected, we will then either dispatch your replacement, or your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@universalvision.co.za and send your item to: Universal Vision
c/o Dynamic Distribution
Unit 1 Avalon Park (next to Kelpak)
Capricorn Boulevard South
Capricorn Business Park
Muizenberg 7945

Shipping 
To return your product, you should send your product to: 
Universal Vision
c/o Dynamic Distribution
Unit 1 Avalon Park (next to Kelpak)
Capricorn Boulevard South
Capricorn Business Park
Muizenberg 7945

We will arrange for courier collection of the item/s you wish to return.  

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.